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About Aurora Company

Aurora Company is a leading HVAC company dedicated to providing top-notch HVAC servicing, maintenance, and installation on Martha's Vineyard. We take pride in offering exceptional customer service and aim to exceed our clients' expectations. Our team is committed to delivering high-quality workmanship and ensuring customer satisfaction.

At Aurora Company, we strive to stand out from the competition by prioritizing effective communication, reliability, and professionalism.

Frequently Asked Questions

  • Is your company insured?
    Yes, Aurora Company LLC is fully insured.
  • How long has your company been in business?
    Though we have only been in business since 2023, our technicians have been around for as long as decades and are quickly training new technicians with hundreds of hours of experience.
  • Can you provide references or customer testimonials?
    Customer testimonies are available upon request, while we work on our online customer reviews.
  • What sets your company apart from other HVAC service providers?
    As a new company we are motivated and focused on providing exceptional value, outstanding customer service, and innovative solutions to all our customers.
  • How often should HVAC systems be serviced?
    A typical Heat/Cool system should be maintained 2-3 times per year. We at Aurora try to service a system just before the summer and just before the winter to ensure optimal performance during your most demanding times.
  • What are the benefits of regular maintenance?
    Regular maintenance ensures optimal performance and improves the lifespan of your HVAC system, ensuring continued comfort in your home.
  • What does a typical maintenance service include?
    A typical maintenance service includes but is not limited to: - Filter replacement or cleaning - Unit cleaning (not deep clean or duct cleaning) - Electrical components - Refrigerant pressures - Gas pressures - Flame sensors - Safety switches - Air flow - Air temperature - Cooling efficiency - Specific concerns of the customer - and more
  • How can regular maintenance help improve energy efficiency?
    Regular maintenance allows the technician to identify any changes in your HVAC system efficiency. Airflow, gas pressures and/or refrigerant issues are just a few problems that can cause an increase in energy.
  • How can I improve the indoor air quality in my home?
    Changing air filters and maintaining a clean duct and clean coil are a few ways to increase air quality. Adding air purifiers and dehumidifiers (if the space permits) is also an option.
  • What are the signs that my HVAC system needs repair or replacement?
    Any changes you experience in your HVAC system is often times due to something going bad or broken. Please notify us about any concerns and we will start to help over the phone or via chat (website) before coming out.
  • Are there energy-efficient options available for HVAC systems?
    Just ask your technician about entry-efficient options for your home. Your options are determined by your usable space and your budget. We offer free consultations.
  • What warranties do you offer on installations and repairs?
    We do offer Installation and Repairs warranties, though they vary by the job and the equipment. Our warranties range from as long as 8 months to as short as 2 weeks depending on the service.
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